Purchasing from the Cream Rose Web-site
Making a purchase could not be easier. Just browse our store and select any items that you wish to buy by clicking on ‘Add to Cart’. After you have finished your selection, click on 'Place Your Order'. Follow the on-screen instructions, we will need to ask you for a few details that we need to know to be able to complete the order. These details include name, address and payment details. As soon as your order is placed and payment has been accepted, you will receive a confirmation email containing your Order Number. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, have inadvertently under-priced goods, or are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If you realize you have made a mistake in your order once your confirmation email has been received, contact us via email or telephone and we will rectify any errors before dispatching. Please let us know if you need your items urgently and we will do our best to get them to you as quickly as possible. Cream Rose will not disclose customers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Shipping & Handling Shipping will be via Royal Mail or Parcelforce service. Where shipping is overseas your order will be sent via standard Air Mail.
Customs Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.*Please note that delays can occur in customs, and these delays are beyond our control. All deliveries need to be signed for, please ensure that there is someone available at the delivery address to sign for the parcel. Please note that the option is given at the point of placing your order to have the goods delivered to an alternative address from the invoice address.
Delivery Schedule The majority of our items are in stock at the time you place your order – and in this case will be dispatched within 1-4 business days. Any item that is out of stock at the time of placing your order or made to order (evening belts) will be ready for dispatch within 10 business days.
If you require an item for a specific date (for a special occasion perhaps) please e-mail us by clicking on the ‘Contact’ tab at the top of our web-site. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Credit Card Security We accept payment by PayPal and credit/debit card (Visa & Mastercard via Pay Pal).
Reaching Us If you need to contact please email us at firstname.lastname@example.org.
Although we try our very best to respond to every email we receive, please be aware that it may take a few days for a reply to be sent.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. Please make sure you return the unwanted items in the original condition in which you received them within 14 days. This includes all original tags and packaging. All items will be inspected upon their return. You also need to include a copy of your invoice that you received with your order. On this invoice please state which item you are returning and the reason for returning.
PLEASE NOTE: When trying on items of clothing, ensure that you are not wearing perfume, make up or a deodorant which may leave a scent or marks on the item. Silk is a very delicate fabric, so please take care if wearing jewellery as this can snag the fabric. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also advisable to keep a receipt of postage for your records. The items are your responsibility until they reach our warehouse.
Our returns address: Cream Rose Ltd
CB23 8HQ Once your returned item(s) has been received into our office, we will aim to process your refund/exchange/credit note within 7 working days. Please be aware it can take up to an additional 7 working days for refunds to appear on your bank statement once transaction has taken place. Please be advised that refunds will not be made to a third party, also postage costs will only be refunded if the order was sent incorrectly. Faulty or wrong items
Although all items are checked thoroughly before dispatch, if the item you received is faulty or incorrect, do not hesitate to return it to us. On the invoice please state which item you are returning and whether it is incorrect or faulty. Please also state if you would like a refund. If it is not stated that you would like a refund you will be automatically sent the correct item or a replacement for the faulty ones. This returns policy does not affect your statutory rights. Cancelling Your Order Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Cream Rose, for a full refund. If the goods have already been dispatched to you and you have cancelled your order, the goods should be returned to the company address, in their original condition, within 14 days of receipt and our standard policies will apply. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. If your order has not been dispatched and you have just placed it, you can email us at email@example.com and we can cancel the order for you. With all refunds it can take up to 7 days for the transaction to appear on your bank statements.