Privacy Policy

Cream Rose Ltd is committed to protecting any personal information that you share with us.  The purpose of this policy is to give you a clear explanation of what personal information we collect and how we collect, use and protect your personal information.

​What is personal information?

Personal information is any information about you from which you can be identified such as your name, address, date of birth, credit card details, IP address, photo or video image. By providing us with personal sensitive data you give us your explicit consent to process this sensitive personal date for the purposes set out in this Privacy Policy.

Cream Rose will only use your information in ways that you would reasonably expect. 

Cream Rose will always consider the impact of processing your data before any action is taken to ensure that it has no unjustified adverse effects.

Information we may hold about you

Your information will only be collected, stored or processed where a specific purpose has been identified.
 

This will fall into the following categories:

Information which you have provided and given your consent to use  – for example, you may have given us your consent to send you marketing information. 

Information which you have provided us with as a means of contacting you – for example, boutique or alteration appointments.

Information collected by our website – including the internet protocol (IP) address used to connect your computer and other information about your browser type, version, times, operating system and platform and Uniform Resource Locators (URLs or web addresses) clickstream to, through and from our site and browsing activity on our site.

How information is collected

Information you provide directly to us

Information is given to us directly when, for example, you become a boutique customer, register for a newsletter or purchase on-line from our web-site.
We will ask you to provide personal information. You may provide this at the time of purchase, over a web form or by other means. 
The details we ask you for will be directly related to the purpose for which they are required

Information collected electronically

You may provide information to us directly through our website.  When you interact with the Cream Rose website, it is helpful to be able to identify you to improve your experience. 

Like most websites Cream Rose uses ‘cookies’ to enable the website to recognise you when you return.  A cookie is a small text file that transfers to your computer (or phone or tablet) and can help with things such as auto-filling your name and address in text fields.

By using a Cream Rose website you are confirming you agree to our privacy and cookies policies.

CCTV
The Cream Rose Boutique is monitored by CCTV or door access systems. For the purposes of security, images and videos may be retained for a limited period of time.

How we use your data

The following gives examples of how data is used are:
To provide you with information, products or services that you request.
To maintain a relationship with you as a supplier.
To administer an appointment system.
To process on-line orders received through our web-site or over the telephone.

M​arketing

If you have consented to our processing your personal data for marketing purposes, in accordance with this Privacy Policy, we may send you information (via email, phone or text) about our activities and services we consider to be of interest to you.

You have the right to ask us not to process your information in this way at any time.  If you no longer wish to receive emailed or web based marketing information you can unsubscribe, please e-mail us at info@cream-rose.co.uk.
 

S​haring information

We will never share your information with any third party unless we first seek your consent.

Cream Rose does not sell personal details to third parties for the purposes of marketing.

Employee Payroll data will be shared with Her Majesty’s Revenue and Customs and pension companies.

Cream Rose may be required by law to share data to comply with legislation, for example, as a result of a court order, a request from the police who are investigating a crime or an investigation from other authorities, for example, a tax enquiry.

Debit and Credit Card Information

If you use your credit or debit card to pay for a transaction, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.  Cream Rose does not keep your payment card details. 

Inappropriate Website Content

If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

Your rights

Your rights are important to us, we recognise that you have the following rights:
The right to be informed about your personal information we store and/or process.

The right of access to the information we hold about you and make a subject access request.

The rights of erasure or restricted processing

The right of portability – you may be able to ask us to give information we hold about you to another organisation.

The right to object to the way in which we store or process your information

The right to object to any automated decision-making process that we may use.

If you would like to exercise any of these rights, please contact us at Cream Rose Ltd, 7 High St, Fenstanton, Cambs PE28 9LQ.